Scott’s Refrigerated Logistics improves operations with Nintex Promapp®

Leader in Cold Chain Logistics Standardizes Nintex Visual Process Mapping Software to Improve Operational Efficiency Across Its Organization

Auckland, New ZealandNov. 8, 2021 / PRNewswire / – Nintex, the global standard for process management and automation, today announced that Scott’s Refrigerated Logistics, australia the largest fully integrated cold chain logistics provider and market leader in temperature-controlled road and rail transport, has standardized on Nintex Promapp® to ensure consistency of business processes across the company’s seven divisions .

  • To see how organizations gained visibility and full control over their business processes with Nintex Promapp®, visit

Scott’s Refrigerated Logistics provides services to a diverse and premier customer base comprised of food and beverage producers and large supermarkets. These valuable customers are served from 24 cold stores in all states of the Australian continent with a transport fleet of around 600 trucks and 450 rail containers. The company has approximately 2,000 employees and more than 1,000 customers.

“Ultimately, we want to make sure we are aligned around a consistent process across all business activities to support visibility across different divisions, reduce manual and paper processes, and strengthen staff accountability,” said Craig lee, Business Process Manager, Scott’s Refrigerated Logistics. “Nintex will support us in this quest, equipping the company with the necessary capabilities to deliver process excellence in all divisions and states in which we operate by helping to improve our customer-centric culture, ensuring that the he integrity and customer service remain the cornerstone of our success. “

Quick results and improvements

Scott’s Refrigerated Logistics was recently acquired by Anchorage Capital Partners and consulted Affinity Education Group, also previously acquired by Anchorage Capital Partners, to find out how Affinity successfully implemented the process management capabilities of the Nintex Process Platform to create processes. consistent and meet compliance requirements across their network of 150 child care centers. centers nationwide.

Scott’s Refrigerated Logistics decided to invest in the Nintex process platform to develop an intuitive, visible, and easy-to-use process framework that supports complex compliance requirements and the continuous digitization of legacy paper-based processes, as well as integrated automation functionality. to update processes in real time.

Lee explained, “We were able to clearly see the benefits of Nintex within the Affinity Education group and concluded that we can also transform our business by leveraging Nintex’s process management and automation capabilities. This will help support centralized processes that can be updated and shared with all key stakeholders, provide a single source of truth, as well as greater compliance and accountability across business divisions as diverse as human resources, commercial management and fleet management. “

In line with Scott’s Refrigerated Logistics’ commitment to continuous and ever-changing improvement in response to market conditions and individual customer demands, the organization has identified over 100 processes that will now be standardized on Nintex across seven functions. Deployment has already started, with Nintex supporting new processes under development for customer service, pickup and delivery, and time management. Standardization on Nintex will allow rapid changes and improvements in everything from delivery case procedures to incident management and customer experience.

“Managers working with these new processes will reap the benefits of having a centralized, searchable source of truth where changes are updated automatically. By adopting new technologies such as Nintex, Scott’s Refrigerated Logistics will maintain its position as market leader and refrigerated logistics provider of choice through Australia, concluded Lee.

Media contact
Laetitia Smith
[email protected]
mobile: +64 21 154 7114

About Nintex
Nintex is the global standard for process management and automation. Today, more than 10,000 public and private sector organizations in 90 countries are turning to the Nintex platform to accelerate the progress of their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. Learn more by visiting and learn how Nintex and its global network of partners are shaping the future of Intelligent Process Automation (IPA).

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