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Wednesday, 18 October 2017
Privacy Policy Print E-mail

How Secure is our Site?

The primary question you must ask when buying over the web is 'How secure is the site when it comes to my credit card details?'

Most sites encrypt your card details which is secure but they are still on full view with the company you are dealing with. 

At Excel we will use the Protx Payment Gateway which means at the point which you need to input your details you will be directed to a ultra secure site which is approved by the credit card companies. This site will process your details and no one apart from the banks gets to see your card details along the way. After you have completed your transaction you will return to Excel. (awaiting online merchant number)

For more information on Protx please visit www.protx.com

Making a purchase

Making a purchase could not be easier.  Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart.  After you have finished your selection 'click' on 'Order now' and you will be asked for a few details that we need to be able to satisfy the order.  On some products you will need to select colours and sizes before you click 'Buy'

We accept all major credit and debit cards (except American Express) and only charge for the item if it is in stock and can be shipped immediately.  If there is a supply problem we will contact you.

Carriage Costs

Due to the very large size / weight variations it will be necessary to add shipping charges to orders based on your location - you will be notified before order processing of delivery. Northe East delivery charges for orders requiring haulage etc will be charged at a standard rate of

Delivery

All items less than 2kg are shipped via Royal Mail, over 2kg they are shipped by DHL and require a signature on receipt.  You can supply an alternative delivery address when you place your order if required.  We aim to ship within 48 hours and all goods are normally received within 5 working days.  We do not ship outside of the UK..

Back Orders

If an item is out of stock we will back order it for you.  You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices on the site are inclusive of  17.5% VAT.  Our VAT no is 686 1088 09.

Credit Card Security

All Credit card numbers are encrypted by our payment service provider,  they are not held in clear text on any web site.

Terms and Conditions

Statutory Rights

None of the information below affects your statutory rights. This means the goods that we supply must be fit for the purpose for which they were bought, match any description that is given and be of satisfactory quality.

Guarantees

All our products are sourced from official UK suppliers and are guaranteed for 12 months in which time we will replace the item if they become faulted.

However, the following exclusions apply:

1) If the product has been subject to customer misuse
2) Damage other than manufacturing defects
3) Modifications to the product or inexpert or attempted repair
4) Transit damage caused by returning product in inadequate packaging
5) If an exhaust can has been run on a bike and return is required for reason other than manufacturing defect.

Returns

You have seven working days from the day after you receive the goods to inform us that you wish to cancel and return the goods for a full refund. This must be done by email or a phone call so we can expect the goods. The customer must take reasonable care of the goods. This includes ensuring the goods are adequately packaged on their return.

Who pays for returning the goods if an order is cancelled?

It is the responsibility of the customer to return the goods and you will need to pay for the return postage costs. We recommend that you use recorded delivery as we cannot be held liable for goods that go missing in the post.

If the goods are faulty then we will refund any additional postage costs on receipt. Returned goods must be unused, in a saleable condition and in their original packaging. .If you would like us to replace with another variant of the same product i.e. size or colour, we won't charge you for carriage on the replacement.

What happens if Excel are out of stock of the replacement item?

We will refund your credit card for the item you returned to us. When the replacement item arrives, we will charge your credit card for it and dispatch it straight away.

What do I do to cancel an order?

If you want to cancel an order before we've despatched it, just phone us on our main office number or send us an email.. We try to despatch things very quickly so you need to contact us straight away!

We guarantee that we won't pass your email details on to anyone else

Absolutely not. All your details are treated as strictly confidential. We're internet users, too, and we know how annoying unsolicited email can be. We wouldn't risk annoying you by being the cause of it.

Security and privacy

Sound Distribution is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information collected

We collect the information you supply to us through our registration forms, and every time you e-mail us.

We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to aid strategic development and audit usage of the site

We guarantee that we won't pass your email details on to anyone else

Absolutely not. All your details are treated as strictly confidential. We're internet users, too, and we know how annoying unsolicited email can be. We wouldn't risk annoying you by being the cause of it. We do however send out emailshots from time to time to inform you of any special offers that we may be running using email addresses collected through orders placed on our site or customers that are registered with us. You will only receive these if you tick the request email box when you place an order and there is an option on each emailshot to opt out from the receipt of future emails.

Does Excel use cookies?

Yes it does. Cookies (tiny text files, temporarily stored on your computer) are needed to allow us - and every other on-line shop - to put the items you've chosen into the right shopping basket. We're sorry if this offends you but there's no other way for us to make it all work.

 
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